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We will
ask you for: tours selected, dates, names, credit card details,
accom preference (Coast/Island tours) or sleeping bag request
(Outback tours), any special meal requirements, country
of origin and there is space to pop questions to us.
Please
note: 20% deposit is required at time of booking taken by
Australia
4 Wheel Drive Rentals.
Emu Run will collect the 80% balance 14days prior to departure
date unless otherwise advised.
We will
email confirmation usually within one working day (two at
the max).
Changing
dates:
Changing dates is possible without penalty if done more
than 48 hours in advance.
We
reserve the right to charge a 50% fee if done in the last
48 hours because of the possible loss of other customers.
Amendments
There is no additional charge for adjustment of your tour
date – subject to availability on newly selected day.
Cancellation
Emu Run may charge the following fees upon cancellation
+ A4WDR Booking Deposit
50% of fare – Cancellation less than 24 hours prior to departure
+ A4WDR Booking Deposit
20% of fare – Cancellation between 24 hours & 7 days prior
to departure + A4WDR Booking Deposit
Important:
All accommodation pick ups are to be reserved at least 24
hours before departure, passengers are to call the Tour
Operator direct on the number supplied on their E-ticket.
Please also let us know if your customer has any dietary
requirements or medical conditions we need to be aware of
before departure.
Open
dated vouchers
Tours can be sold on open dated tickets, please provide
the following information at the time of booking. " Name
of tour sold " Passengers details " Agent ticket/voucher
number Confirmation of the booking and ticket number will
be sent back to you. To confirm the departure date, passengers
in Australia call the number on the Eticket they recieve
from Australia 4 Wheel Drive Rentals and quote the reference
number, we will book the customer on the desired departure
date (subject to availability).
General
Conditions of Travel
Travel insurance Travel insurance in not included in the
purchase of any tours. We highly recommend all passengers
have travel insurance to cover circumstances where loss
or damage to property, illness, injury or not being able
to travel on the confirmed date of departure occurs. AMinimum
of 2-3 passengers required for most departures. At the discretion
of Emu Run reservation staff.
Fares
& Itineraries
Emu Run reserves the right to cancel tours, amend fares,
itineraries and days of operation. At times it may be necessary
to provide alternative transport and take alternative routes.
No refunds will be given in the event of any delay, curtailment
or alteration of a tour for any reason including weather,
road conditions or mechanical failure. Emu Run cannot guarantee
pick-up or drop-off times and are not liable for passengers
failure to connect with other services.
Child
Rates
Child rates apply to children between children 15yrs &
under are 1/2 price .
Liability
Emu Run accepts no responsibility for any loss or damage
to personal belongings or luggage or for any injury or loss
of any type whilst on tour or arising from the use of third
party suppliers services, such as camel ride services, accommodation,
restaurants or local tour operators. cannot be held responsible
for passenger's failure to re-join tours where the company's
instructions have not been adhered to. Accordingly, all
costs incurred by passengers as a result will be at own
expense. o
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